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Job Detail 
Job Detail

Job Summary
Senior Associate, Curriculum Designer POSTED: Nov 05
Salary: Open Location: Illinois
Employer: Discover Financial Services Type: Full Time - Experienced
Categories: E-Learning / Distance Learning, Instructional Design & Development, Training / Instructing Required Education: 4 Year Degree



Employer Information
About Discover Financial Services

Discover Financial Services is a leading credit card issuer that represents one of the four major credit card brands issued primarily in the U.S., with over 50 million cardholders. Discover Cards are currently accepted at more than 4 million merchant and cash access locations in the U.S., Canada, Mexico, and the Caribbean.

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Job Description
Discover’s Training Center of Excellence is looking for a world-class Curriculum Designer with experience in the online banking arena. Our Curriculum Designers manage several design projects simultaneously for a multitude of functions using state of the art XML curriculum development tools. If you want to further your career in an organization that values talented training professionals, Discover’s Training Center of Excellence is for you!

Curriculum Designers at Discover are responsible designing and developing industry-leading training solutions for both call center representatives and back office personnel who help our cardholder and consumer banking customers. This position will support our online banking business, so the candidate must have experience with in the online banking area, ideally helping train personnel that help customers with CDs, money market accounts, and online savings accounts.

Our goal is to produce the best training in the industry. Come join our team!


Requirements
To qualify, you must have:

• Bachelors Degree.

• 2 years, minimum, banking work experience, specifically in consumer banking products such as CDs, money market accounts, and savings accounts.

* Strong General Knowledge of: • Banking Regulations • Account Ownership / Relationships • Legal Documentation (e.g., what is required for a title change, deceased customer, etc.) • Products (i.e., CD, Money Market, and IRA)

• 5 years, minimum, work experience in instructional design and curriculum development experience with background in developing classroom- and web-based training materials.

• Experience building curriculum based upon a sound understanding of adult learning theories.

• Proficiency in project management tools and learning solution protocols.

• Problem-solving and consensus-building skills.

• Ability to manage multiple projects successfully.

• Ability to solicit and give verbal and written feedback in a constructive manner.

• Ability to interact with various levels of management concerning training needs curriculum projects.

• Ability to develop and maintain relationships at all levels to ensure appropriate communications.

• Ability to lead projects within timelines and budget parameters while meeting or exceeding client satisfaction.

• Ability to define appropriate learning technology, ie; multi-media, classroom, web-based, CBT, distance learning self-study classroom, self-study for results focused learning.

• Ability to assess the extent to which materials meet business and performance objectives.

• Creativity and enthusiasm.